City of Johannesburg Transport Internship Marketing & Communication 2026

CoJ Transport Internship 2026 | Johannesburg | Apply Now – Spanisam

City of Johannesburg (CoJ)

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Johannesburg

Gauteng, ZA

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Posted Date:

18 Feb 2026

Closing Date:

27 Feb 2026

Posted Date:

18 Feb 2026

Closing Date:

18 Feb 2026

Posted Date:

18 Feb 2026

Closing Date Not specified!!

Closing Date:

27 Feb 2026

Logistics

Internship

Entry Level

Office

R10,109 p.m

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1

Position Overview

The City of Johannesburg Transport Department is recruiting a Customer Care Agent Intern within the Marketing and Communication branch for an 18-month structured internship programme. This position addresses tertiary institutions' requirements for students to gain on-the-job exposure as a prerequisite for academic qualification completion.

The intern will provide highly proficient customer service for Rea Vaya operations, delivering first-contact resolutions while maintaining quality and consistency in service delivery. This intervention supports work-based training for Johannesburg youth while contributing to the city's public transport communication strategy.

1

Position Overview

1

Position Overview

1

Position Overview

2

Who Should Apply

This opportunity is ideal for:

Students holding Grade 12 (NQF Level 4) plus Diploma in Marketing, Business Management, or Business Administration (NQF Level 6)
Entry-level candidates with no prior work experience required
City of Johannesburg residents exclusively (non-residents will not be considered)
Youth who have never participated in an internship programme before (except if previous internship was irrelevant to course of study)
Individuals committed to 18-month placement period

Tip: Ensure you are a verified CoJ resident before applying. Proof of residence (utility bill or municipal account) may be required during verification.

2

Who Should Apply

This opportunity is ideal for:

Students holding Grade 12 (NQF Level 4) plus Diploma in Marketing, Business Management, or Business Administration (NQF Level 6)
Entry-level candidates with no prior work experience required
City of Johannesburg residents exclusively (non-residents will not be considered)
Youth who have never participated in an internship programme before (except if previous internship was irrelevant to course of study)
Individuals committed to 18-month placement period

Tip: Ensure you are a verified CoJ resident before applying. Proof of residence (utility bill or municipal account) may be required during verification.

2

Who Should Apply

This opportunity is ideal for:

Students holding Grade 12 (NQF Level 4) plus Diploma in Marketing, Business Management, or Business Administration (NQF Level 6)
Entry-level candidates with no prior work experience required
City of Johannesburg residents exclusively (non-residents will not be considered)
Youth who have never participated in an internship programme before (except if previous internship was irrelevant to course of study)
Individuals committed to 18-month placement period

Tip: Ensure you are a verified CoJ resident before applying. Proof of residence (utility bill or municipal account) may be required during verification.

2

Who Should Apply

This opportunity is ideal for:

Students holding Grade 12 (NQF Level 4) plus Diploma in Marketing, Business Management, or Business Administration (NQF Level 6)
Entry-level candidates with no prior work experience required
City of Johannesburg residents exclusively (non-residents will not be considered)
Youth who have never participated in an internship programme before (except if previous internship was irrelevant to course of study)
Individuals committed to 18-month placement period

Tip: Ensure you are a verified CoJ resident before applying. Proof of residence (utility bill or municipal account) may be required during verification.

3

Minimum Requirements

Applicants must meet the following criteria:

Grade 12 certificate (NQF Level 4) completion
Diploma in Marketing, Business Management, or Business Administration (NQF Level 6, minimum 360 credits completed)
No prior work experience necessary
City of Johannesburg residency (mandatory)
Never participated in internship programme before (unless irrelevant to studies)

Tip: Have your qualification certificates ready showing minimum 360 credits completed. Incomplete qualifications may not meet programme requirements.

3

Minimum Requirements

Applicants must meet the following criteria:

Grade 12 certificate (NQF Level 4) completion
Diploma in Marketing, Business Management, or Business Administration (NQF Level 6, minimum 360 credits completed)
No prior work experience necessary
City of Johannesburg residency (mandatory)
Never participated in internship programme before (unless irrelevant to studies)

Tip: Have your qualification certificates ready showing minimum 360 credits completed. Incomplete qualifications may not meet programme requirements.

3

Minimum Requirements

Applicants must meet the following criteria:

Grade 12 certificate (NQF Level 4) completion
Diploma in Marketing, Business Management, or Business Administration (NQF Level 6, minimum 360 credits completed)
No prior work experience necessary
City of Johannesburg residency (mandatory)
Never participated in internship programme before (unless irrelevant to studies)

Tip: Have your qualification certificates ready showing minimum 360 credits completed. Incomplete qualifications may not meet programme requirements.

3

Minimum Requirements

Applicants must meet the following criteria:

Grade 12 certificate (NQF Level 4) completion
Diploma in Marketing, Business Management, or Business Administration (NQF Level 6, minimum 360 credits completed)
No prior work experience necessary
City of Johannesburg residency (mandatory)
Never participated in internship programme before (unless irrelevant to studies)

Tip: Have your qualification certificates ready showing minimum 360 credits completed. Incomplete qualifications may not meet programme requirements.

4

Areas of Exposure

Applicant will develop practical skills in:

Customer service delivery in public transport environment (Rea Vaya system)
Microsoft Office Applications (Word, Excel, PowerPoint) for business communications
Customer complaints and resolution methodologies, processes, and procedures
Stakeholder relations management in local government context
Records administration and documentation systems
Internal and external communication protocols for municipal transport operations

Tip: Familiarize yourself with Rea Vaya bus rapid transit system and CoJ's customer service standards before starting your internship.

4

Areas of Exposure

Applicant will develop practical skills in:

Customer service delivery in public transport environment (Rea Vaya system)
Microsoft Office Applications (Word, Excel, PowerPoint) for business communications
Customer complaints and resolution methodologies, processes, and procedures
Stakeholder relations management in local government context
Records administration and documentation systems
Internal and external communication protocols for municipal transport operations

Tip: Familiarize yourself with Rea Vaya bus rapid transit system and CoJ's customer service standards before starting your internship.

4

Areas of Exposure

Applicant will develop practical skills in:

Customer service delivery in public transport environment (Rea Vaya system)
Microsoft Office Applications (Word, Excel, PowerPoint) for business communications
Customer complaints and resolution methodologies, processes, and procedures
Stakeholder relations management in local government context
Records administration and documentation systems
Internal and external communication protocols for municipal transport operations

Tip: Familiarize yourself with Rea Vaya bus rapid transit system and CoJ's customer service standards before starting your internship.

4

Areas of Exposure

Applicant will develop practical skills in:

Customer service delivery in public transport environment (Rea Vaya system)
Microsoft Office Applications (Word, Excel, PowerPoint) for business communications
Customer complaints and resolution methodologies, processes, and procedures
Stakeholder relations management in local government context
Records administration and documentation systems
Internal and external communication protocols for municipal transport operations

Tip: Familiarize yourself with Rea Vaya bus rapid transit system and CoJ's customer service standards before starting your internship.

5

Key Responsibilities

The successful candidate will be responsible for:

Providing customers with accurate information about Rea Vaya products and services
Delivering high-quality professional query resolution ensuring customer satisfaction
Managing customer complaints according to standard operating procedures
Maintaining comprehensive records of all customer interactions and engagements
Building and improving customer relationships to enhance loyalty and communication
Executing effective stakeholder relations management per applicable policies
Ensuring timeous and accurate reporting of customer care activities

Tip: Develop strong active listening skills. First-contact resolution depends on accurately understanding customer needs before responding.

5

Key Responsibilities

The successful candidate will be responsible for:

Providing customers with accurate information about Rea Vaya products and services
Delivering high-quality professional query resolution ensuring customer satisfaction
Managing customer complaints according to standard operating procedures
Maintaining comprehensive records of all customer interactions and engagements
Building and improving customer relationships to enhance loyalty and communication
Executing effective stakeholder relations management per applicable policies
Ensuring timeous and accurate reporting of customer care activities

Tip: Develop strong active listening skills. First-contact resolution depends on accurately understanding customer needs before responding.

5

Key Responsibilities

The successful candidate will be responsible for:

Providing customers with accurate information about Rea Vaya products and services
Delivering high-quality professional query resolution ensuring customer satisfaction
Managing customer complaints according to standard operating procedures
Maintaining comprehensive records of all customer interactions and engagements
Building and improving customer relationships to enhance loyalty and communication
Executing effective stakeholder relations management per applicable policies
Ensuring timeous and accurate reporting of customer care activities

Tip: Develop strong active listening skills. First-contact resolution depends on accurately understanding customer needs before responding.

5

Key Responsibilities

The successful candidate will be responsible for:

Providing customers with accurate information about Rea Vaya products and services
Delivering high-quality professional query resolution ensuring customer satisfaction
Managing customer complaints according to standard operating procedures
Maintaining comprehensive records of all customer interactions and engagements
Building and improving customer relationships to enhance loyalty and communication
Executing effective stakeholder relations management per applicable policies
Ensuring timeous and accurate reporting of customer care activities

Tip: Develop strong active listening skills. First-contact resolution depends on accurately understanding customer needs before responding.

6

Competencies & Skills

The ideal candidate will demonstrate:

Customer service orientation with strong interpersonal abilities
Active listening skills and patience when handling queries
Computer literacy in Microsoft Office suite (Word, Excel, PowerPoint)
Customer complaint resolution and conflict management capabilities
Coordination and organizing skills for managing multiple interactions
Excellent communication skills (verbal, listening, and written)
Attention to detail in record-keeping and documentation
Initiative and proactiveness in problem-solving

Tip: Practice clear, professional written communication. Much of municipal customer service involves written responses requiring grammatical accuracy and professional tone.

6

Competencies & Skills

The ideal candidate will demonstrate:

Customer service orientation with strong interpersonal abilities
Active listening skills and patience when handling queries
Computer literacy in Microsoft Office suite (Word, Excel, PowerPoint)
Customer complaint resolution and conflict management capabilities
Coordination and organizing skills for managing multiple interactions
Excellent communication skills (verbal, listening, and written)
Attention to detail in record-keeping and documentation
Initiative and proactiveness in problem-solving

Tip: Practice clear, professional written communication. Much of municipal customer service involves written responses requiring grammatical accuracy and professional tone.

6

Competencies & Skills

The ideal candidate will demonstrate:

Customer service orientation with strong interpersonal abilities
Active listening skills and patience when handling queries
Computer literacy in Microsoft Office suite (Word, Excel, PowerPoint)
Customer complaint resolution and conflict management capabilities
Coordination and organizing skills for managing multiple interactions
Excellent communication skills (verbal, listening, and written)
Attention to detail in record-keeping and documentation
Initiative and proactiveness in problem-solving

Tip: Practice clear, professional written communication. Much of municipal customer service involves written responses requiring grammatical accuracy and professional tone.

6

Competencies & Skills

The ideal candidate will demonstrate:

Customer service orientation with strong interpersonal abilities
Active listening skills and patience when handling queries
Computer literacy in Microsoft Office suite (Word, Excel, PowerPoint)
Customer complaint resolution and conflict management capabilities
Coordination and organizing skills for managing multiple interactions
Excellent communication skills (verbal, listening, and written)
Attention to detail in record-keeping and documentation
Initiative and proactiveness in problem-solving

Tip: Practice clear, professional written communication. Much of municipal customer service involves written responses requiring grammatical accuracy and professional tone.

7

What You Will Gain

Professional growth opportunities include:

18-month structured public sector customer service experience
Monthly stipend of R10,109.86 throughout internship duration
Exposure to municipal transport operations and Rea Vaya system
Knowledge of local government environment and public service protocols
Professional development in stakeholder relations and communications
Understanding of complaints resolution in high-volume customer service context
Portfolio-building experience in municipal government setting

Tip: This internship provides valuable public sector experience. Municipal customer service skills are transferable across government departments and private sector service industries.

7

What You Will Gain

Professional growth opportunities include:

18-month structured public sector customer service experience
Monthly stipend of R10,109.86 throughout internship duration
Exposure to municipal transport operations and Rea Vaya system
Knowledge of local government environment and public service protocols
Professional development in stakeholder relations and communications
Understanding of complaints resolution in high-volume customer service context
Portfolio-building experience in municipal government setting

Tip: This internship provides valuable public sector experience. Municipal customer service skills are transferable across government departments and private sector service industries.

7

What You Will Gain

Professional growth opportunities include:

18-month structured public sector customer service experience
Monthly stipend of R10,109.86 throughout internship duration
Exposure to municipal transport operations and Rea Vaya system
Knowledge of local government environment and public service protocols
Professional development in stakeholder relations and communications
Understanding of complaints resolution in high-volume customer service context
Portfolio-building experience in municipal government setting

Tip: This internship provides valuable public sector experience. Municipal customer service skills are transferable across government departments and private sector service industries.

7

What You Will Gain

Professional growth opportunities include:

18-month structured public sector customer service experience
Monthly stipend of R10,109.86 throughout internship duration
Exposure to municipal transport operations and Rea Vaya system
Knowledge of local government environment and public service protocols
Professional development in stakeholder relations and communications
Understanding of complaints resolution in high-volume customer service context
Portfolio-building experience in municipal government setting

Tip: This internship provides valuable public sector experience. Municipal customer service skills are transferable across government departments and private sector service industries.

8

Employment Equity

The City of Johannesburg is an equal opportunity employer committed to diversity and inclusion. The municipality reserves the right not to make an appointment. This internship opportunity specifically targets youth in Johannesburg communities who qualify and require practical workplace exposure for qualification completion.

Tip: CoJ values diverse perspectives. All qualifying Johannesburg residents are encouraged to apply regardless of background.

8

Employment Equity

Tip: CoJ values diverse perspectives. All qualifying Johannesburg residents are encouraged to apply regardless of background.

8

Employment Equity

Tip: CoJ values diverse perspectives. All qualifying Johannesburg residents are encouraged to apply regardless of background.

8

Employment Equity

Tip: CoJ values diverse perspectives. All qualifying Johannesburg residents are encouraged to apply regardless of background.

9

Application Process

How to Apply:

Click (Apply button) we'll take you straight to official CoJ platform:
Alternative: www.joburg.org.za (Work in Joburg → Vacancies → Internships)
Complete online job application form accurately
Attach all required documents (certified qualifications, ID, CV)
Use Google Chrome browser when applying for CoJ positions
Submit before Friday, 27 February 2026

Enquiries only:

Rutana De Klerk - Tel: (011) 022 8656

Tip: Apply early and save your application confirmation. Only online applications through official channels will be considered.

9

Application Process

How to Apply:

Click (Apply button) we'll take you straight to official CoJ platform:
Alternative: www.joburg.org.za (Work in Joburg → Vacancies → Internships)
Complete online job application form accurately
Attach all required documents (certified qualifications, ID, CV)
Use Google Chrome browser when applying for CoJ positions
Submit before Friday, 27 February 2026

Enquiries only:

Rutana De Klerk - Tel: (011) 022 8656

Tip: Apply early and save your application confirmation. Only online applications through official channels will be considered.

9

Application Process

How to Apply:

Click (Apply button) we'll take you straight to official CoJ platform:
Alternative: www.joburg.org.za (Work in Joburg → Vacancies → Internships)
Complete online job application form accurately
Attach all required documents (certified qualifications, ID, CV)
Use Google Chrome browser when applying for CoJ positions
Submit before Friday, 27 February 2026

Enquiries only:

Rutana De Klerk - Tel: (011) 022 8656

Tip: Apply early and save your application confirmation. Only online applications through official channels will be considered.

9

Application Process

How to Apply:

Click (Apply button) we'll take you straight to official CoJ platform:
Alternative: www.joburg.org.za (Work in Joburg → Vacancies → Internships)
Complete online job application form accurately
Attach all required documents (certified qualifications, ID, CV)
Use Google Chrome browser when applying for CoJ positions
Submit before Friday, 27 February 2026

Enquiries only:

Rutana De Klerk - Tel: (011) 022 8656

Tip: Apply early and save your application confirmation. Only online applications through official channels will be considered.

10

Required Documents

Comprehensive updated Curriculum Vitae (CV)
Certified copy of Grade 12 certificate
Certified copy of Diploma (showing minimum 360 credits completed)
Certified copy of South African ID document
Proof of City of Johannesburg residency (utility bill or municipal account)

Tip: Certify documents at police station, post office, or commissioner of oaths. Ensure all copies are clear and legible before uploading.

10

Required Documents

Comprehensive updated Curriculum Vitae (CV)
Certified copy of Grade 12 certificate
Certified copy of Diploma (showing minimum 360 credits completed)
Certified copy of South African ID document
Proof of City of Johannesburg residency (utility bill or municipal account)

Tip: Certify documents at police station, post office, or commissioner of oaths. Ensure all copies are clear and legible before uploading.

10

Required Documents

Comprehensive updated Curriculum Vitae (CV)
Certified copy of Grade 12 certificate
Certified copy of Diploma (showing minimum 360 credits completed)
Certified copy of South African ID document
Proof of City of Johannesburg residency (utility bill or municipal account)

Tip: Certify documents at police station, post office, or commissioner of oaths. Ensure all copies are clear and legible before uploading.

10

Required Documents

Comprehensive updated Curriculum Vitae (CV)
Certified copy of Grade 12 certificate
Certified copy of Diploma (showing minimum 360 credits completed)
Certified copy of South African ID document
Proof of City of Johannesburg residency (utility bill or municipal account)

Tip: Certify documents at police station, post office, or commissioner of oaths. Ensure all copies are clear and legible before uploading.

11

Quick Eligibility Checklist

✔ Grade 12 plus NQF Level 6 Diploma in relevant field
✔ Minimum 360 credits completed
✔ City of Johannesburg resident (verified)
✔ Never participated in internship before
✔ All required documents certified and ready
✔ Google Chrome browser available for application

Tip: Double-check residency requirement. This is non-negotiable; only CoJ residents will be considered.

11

Quick Eligibility Checklist

Tip: Double-check residency requirement. This is non-negotiable; only CoJ residents will be considered.

11

Quick Eligibility Checklist

Tip: Double-check residency requirement. This is non-negotiable; only CoJ residents will be considered.

11

Quick Eligibility Checklist

Tip: Double-check residency requirement. This is non-negotiable; only CoJ residents will be considered.

12

Important Notes

The City of Johannesburg reserves the right not to make an appointment. Only shortlisted candidates will be contacted within six weeks of closing date. Late applications will not be considered. By applying, you consent to personal information use for recruitment purposes and agree to risk checks if shortlisted (credit record, CV validation, employment verification, criminal check, identity validation).

Tip: If not contacted within six weeks after 27 February 2026, consider your application unsuccessful.

12

Important Notes

Tip: If not contacted within six weeks after 27 February 2026, consider your application unsuccessful.

12

Important Notes

Tip: If not contacted within six weeks after 27 February 2026, consider your application unsuccessful.

12

Important Notes

Tip: If not contacted within six weeks after 27 February 2026, consider your application unsuccessful.

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Disclaimer

This job description is based on the official vacancy announcement published by the City of Johannesburg Transport Department (Circular 005/2026). Applicants are advised to verify all details through the official CoJ recruitment platform at www.joburg.org.za. The information provided is for educational and informational purposes only.

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Disclaimer

i

Disclaimer

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Disclaimer

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Spanisam is 100% free for job seekers, and no fees are allowed at any stage of the application process. Any request for payment should be reported to us immediately.

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The data on this page gets updated

Hello Mzansi • February 24, 2026 • 18:40:28

Report An Issue

The data on this page gets updated

Hello Mzansi • February 24, 2026 • 18:40:28