Job Description

Key Responsibilities

Learning & Support

• Participate in training sessions, rotations and shadow experienced Product Managers to understand digital product development.

• Assist in maintaining documentation and knowledge repositories.

• Practice continuous learning to stay updated on digital trends and tools.

Research & Analysis

• Support data gathering and basic analysis of market trends, customer feedback, and competitor activity to inform product decisions.

• Help prepare insights and reports to inform product decisions.

Product Development Assistance

• Assist in collecting product requirements and documenting user needs.

• Participate in team meetings and contribute to brainstorming sessions.

• Support testing and quality assurance activities under supervision.

• Support backlog organisation and prioritisation, ensuring items are structured and clear.

• Maintain product documentation

Customer Engagement

• Help gather and organise customer feedback.

• Contribute to initiatives aimed at improving user experience.

Operational Tasks

• Support reporting and analytics tasks by preparing data sets and visualisations.

• Assist in identifying opportunities for improvement across digital products.

• Assist in product delivery support tasks i.e. ensure backlog items meet Definition of Ready and Definition of Done before sprint/PI activities, log impediments and escalations to the Product Manager

Preferred Education

Currently pursuing or recently completed a Degree, Diploma, or Technical Vocational Certificate (NQF Level 7 or above) in:

Engineering, Business, Commerce, Marketing, or Design

Knowledge & Skills

• Basic understanding of digital technologies and the financial services sector

• Curiosity and willingness to learn

• Analytical thinking and problem-solving

• Communication and collaboration skills

Technical Competencies

• Exposure to digital tools and platforms (e.g., analytics, design, or project management tools)

• Basic data analysis and reporting

Behavioural Competencies

• Teamwork and interpersonal effectiveness

• Results orientation and accountability

• Customer focus and empathy

Cognitive Competencies

• Creative and innovative thinking

• Systems thinking and adaptability