Key Responsibilities

IT Applications

• Ensures efficient and effective use of the HR IT Systems.

• Ensures interfaces between systems are effective to ensure process flow in all IT systems are managed, resolutions identified, working within fix groups to ensure resolutions and ongoing improvements.

• Ensure access to systems is managed and audited to ensure system integrity and compliance to BMW Group Policy.

• To ensure all IT systems (SAP HRP / ELIDA / CCM / HR Portal / ESS / MSS and ServiceNow) are kept up to date and used efficiently and effectively.

• Keeps users updated in case of system outages or issues.

• Build and participate in FG network to ensure support is available from the correct channels.

System Changes

• Take overall ownership for JIRA for the PE-66 team ensuring that stories are being raised, approved and processed within the expected timings.

• Escalate and seek support where the process does not work as expected.

• Look for best practise across products and share learnings to ensure PE-66 interests are represented.

• Ensure relevant business and system documentation is completed.

System Responsibility

• Understanding HR processes to ensure systems are delivering and are fully documented, up to date and auditable. Supporting the team competency levels through raining the process and service delivery improvements.

• Ability to provide and deliver professional presentations / topics.

• Create harmonised documents for South Africa locations.

• Proactively develops online and interactive training materials to support the business requirements.

Processes

• Acts as the process expert to understand scope of new change and the impact they will have on current processes.

• Advises on feasibility, potential issues and impacts of process changes.

• Document project plan and updates when project owner. Prepare status update and shares with applicable stakeholders.

• Supports other team members involved in projects.

• To ensure that PE-66 are represented in all projects and that any new processes are fully assessed for feasibility and implemented in the appropriate way.

Audits

• Prepare all necessary documentation required by auditors.

• Liaise with auditors both internal and external to arrange onsite visits.

• Follow up on queries and resulting audit points to bring them to a satisfactory close.

• To ensure adherence to process and accuracy of data in accordance with BMW Group and legislative requirements.

Approval of SAP Roles

• Act as the final HR Services approver when grant SAP access.

• Approves workflow requests for access.

Team IT Contact

• Manage onboarding / offboarding systems and IT setup for all HR Services team members.

• Manage access requests to 3rd party systems.

SLAs

• Ensure delivery in line with service level agreement.

Attend relevant circles and working groups

• Act on behalf of the team as the nominated expert.

Promote better ways of working

• Pro-actively look at ways to drive change within the team through simplification, standardisation and automation.